KI Concerts is seeking a Sales Process Manager who thrives on organization, precision, and the magic of making life-changing experiences happen for our clients. In this role, you’ll support KI’s dynamic Global Sales & Senior Advisor, powering the proposal and sales process that sets our international performance tours in motion.  

The right candidate will be the engine behind our sales and promotion structure, ensuring that administrative processes are flawlessly executed, proposals are timely and accurate, and registrant engagement (students, families, etc.) is proactively developed alongside the Global Sales & Senior Advisor’s work with the Director of the ensemble. 

This position reports directly to the Director of Programs at KI Concerts and works in close collaboration with the Global Sales & Senior Advisor, providing strategic administrative and logistical support across all phases of the sales and promotional process. 

This role may be based in our Washington DC office or performed remotely. Candidates from all U.S. locations will be considered. 

Who We Are (and Why You’ll Love Being Part of It) 
 

At KI Concerts, we orchestrate once-in-a-lifetime journeys where music meets the world. For over 40 years, we’ve worked to create unforgettable international performance tours for choirs, bands, and orchestras. Think audience-filled concerts in iconic venues, spontaneous standing ovations, and the kind of cultural discovery that sticks with you forever. 

We’re passionate about crafting experiences that change lives—and we put our ensemble Directors (and teammates!) at the center of it all. Whether it’s the first note of a concert or the final farewell in a new city, we make magic happen. 

KI Concerts is proud to be part of Headfirst Companies, a Washington, DC-based family of businesses that exists to inspire the personal best in people of every age, background, and experience. 

If you believe in the power of music, travel, and jaw-dropping "I can’t believe we just did that" moments—this is the place for you. 

Key Responsibilities 

Sales & CRM Support 

• Take notes and ensure client contact data and records in KI’s CRM (HubSpot) are detailed, accurate, and up-to-date following sales calls. 

• Set follow-up tasks and maintain pipeline hygiene by moving deals through HubSpot stages. 

• Generate and maintain accurate reports, contact lists, and progress-to-goal dashboards. 

• Coordinate and schedule meetings across time zones, ensuring calendar alignment. 

• Manage the sales pipeline to ensure ongoing client touchpoints for Global Sales & Senior Advisor.  

Client Proposal & Documentation Preparation 

• Generate, edit, and proof custom tour proposals with a high attention to detail (dates, formatting, typos) using KI’s templates and brand guidelines. 

• Help create client pitch decks and prospectuses. 

• Track and manage administration of RFPs, ensuring timely vendors responses. 

• Submit requests for air and land pricing (no vendor negotiation required), manage revisions, and compile simple comparison tables to compare quotes to previous tours. 

• Maintain well-organized comparisons and pricing breakdowns for the Global Sales & Senior Advisor.  

Registrant Engagement Development 

• Work with the client and Global Sales & Senior Advisor to coordinate and deliver systematized promotional processes directly targeting potential registrants using templated communications and support materials. 

• Host informational meetings via video conference to present tours to the ensembles & drive registration. 

• Keep communications and engagement plans aligned with the overall tour sales timeline. 

Sales-to-Operations Handoff 

• Package all required internal documentation and notes for the tour operations team after the sale closes. 

• Ensure continuity of information from sales through to execution, making sure that important client notes and details are captured and shared accurately. 

Information Management 

• Organize and maintain up-to-date archives of proposals, contact records, past tour information, and resource links. 

• Be able to quickly access and retrieve needed documentation and examples in live sales or planning environments. 

Qualifications & Requirements 

• Belief in the power of travel and music to transform lives. 

• Bachelor’s degree viewed favorably, with a concentration in music, business, management, or related field preferred. 

• 3–5 years in sales support, sales operations, project coordination, or proposal management or in a similar role that required detail and managing multiple priorities. 

• General knowledge and understanding of the international performance travel industry and the global destinations to which KI Concerts clients travel. 

• Experience in travel, music education, or performance tour industries a strong plus. 

• Familiarity with CRM platforms (HubSpot preferred), and experience managing pricing quotes or vendor communications. 

• Strong interpersonal and written and verbal communication skills; ability to communicate clearly and effectively. 

• Excellent attention to detail. 

Compensation & Benefits 

• The anticipated annual salary range for this full-time, exempt position is $60,000–$65,000, depending on experience, skills, and location.  

• Medical, dental, and vision benefits eligibility on the first of the month following start date, with a 50% Headfirst/KI contribution towards employee monthly premium. 

• 401k eligibility after 6 months of employment, with up to 4% Headfirst/KI match. 

• Uncapped self-managed time off. 

• Headfirst/KI-paid short-term disability insurance after 1 year of employment. 

• Eligibility for generous parental leave after 1 year of employment, as well as additional medical and family leave support for qualifying life events. 
• Free Headfirst summer camp (locations across the DC metro area) for children of eligible full-time year-round employees. 
• Access to training, learning resources, and career growth opportunities.
• For DC-based employees: Access to our centrally located Dupont Circle office with on-site gym facilities, and eligibility to participate in the WMATA SmartBenefits commuter program. 

Character 

• An impassioned enterpriser who shares the Headfirst Companies and KI Concerts’ core mission and values, and believes in our ability to work together to make a difference in the lives of our customers. 

• A motivated self-starter who is autonomous and dependable. 

• A team player who approaches professional hurdles with a strong sense of individual responsibility and a sincere emphasis on team over self. 

• A doer who has an entrepreneurial spirit and a focus on finishing the job every day. 

• An independent thinker who assumes responsibility beyond what is asked, and takes initiative for positive change. 

• A flexible, coachable, and down-to-earth teammate who has the desire and capacity to grow through self-reflection, and by both providing and receiving thoughtful, constructive performance feedback. 

• A consummate professional who can prioritize and multitask, managing several projects concurrently, sometimes under pressure, and often with tight deadlines, while maintaining a positive attitude and professional demeanor. 

• A patient problem-solver with a stellar sense of humor. 

Headfirst Companies are proud to be Equal Opportunity Employers. We value diversity and inclusivity across our Headfirst community, and we strongly encourage individuals from underrepresented groups to apply.