• Intern: Marketing Sales & Service - Headfirst Summer Camps: 2018-1877

    Location US-DC

  • The Position:

    The Intern: Marketing, Sales & Service will work in the Washington, D.C. metropolitan area, based either on-site at one of our four local camp locations or at The Headfirst Companies Headquarters in Northwest D.C. You will serve as the central point of contact for our customers through phone, email, and in-person communication.  Responsibilities for this role will include handling camper enrollment inquiries, as well as responding to parent questions, requests, and concerns through exceptional customer service. You will work with leadership on-site and at our Headquarters to ensure customer needs and requests are met, owning the entire process from initiation to completion. You are an ambassador for the Headfirst Summer Camps Customer Experience team, dedicated to acting as a consummate professional and delivering only the highest level of customer service. The Intern: Marketing, Sales & Service is a dynamic communicator and proactive problem solver, knowing that maximizing our camper experience is at the heart of what we do.


    What You'll Do:

    • Anticipate Roadblocks and Detours. You are the front lines of our customer service, and the person who knows our parents and families the best. You anticipate how something as small as ensuring a camper is in a particular group with a buddy impacts their entire day, and work to proactively problem-solve issues as they arise.
    • Communicate Professionally. Our parents and camper families are unique, and we know that it takes a certain attention to detail and level of care for each camper to achieve their personal best. You are there to celebrate successes and work through each camper’s individual needs as they arise to ensure we are meeting the standard of excellence promised to all Headfirst families.
    • Spread the Word. You know that our thorough and detailed parent communication is what sets us apart, and you are committed to only giving your best every day. You’ll have firsthand experience executing customer-facing communication via phone, email, and in-person.
    • Organize, Not Agonize. We see over 9,000 campers each summer across our four sites and you’ll be instrumental in handling the details of daily schedules including coordinating drop-off and pick up at your specific site. Additionally, you will help welcome our new families with phone calls prior to their first day as well as following up after their last week of camp to close out the experience.
    • Handle the Curveballs. No two days are the same at Headfirst, and every member of our team will see unanticipated challenges come their way. You may be asked to help problem-solve, lend a hand with inter-departmental projects and take on other responsibilities as requested.


    About You:

    • You have:
      • Completed at least three (3) years at an accredited undergraduate institution.
      • The availability and willingness to work full-time from May to August (exact start date is flexible).
      • Housing in the DC-metropolitan area and transportation to the location of your employment.
      • Experience in a retail or customer-facing role.
    • You are:
      • Mission Driven. Here at Headfirst we’re inspired to make a difference in the lives of children and young adults everywhere and want you to be too.
      • A Positive Leader. You will be working directly with fellow on-site leadership and headquarters team members, as well as setting the standard of excellence for other seasonal team members.
      • Driven by the Details. You love organization and planning ahead and know that being effective in your role is tied to remembering the minor details.
      • Tech Savvy. Familiarity with Salesforce & Campsite is a plus, but far more important than previous experience with any one system is the willingness to learn new systems.
      • A Coachable, Motivated Teammate. You know what it means to go above and beyond the call of duty.



    The Intern: Marketing, Sales & Service for Headfirst Summer Camps is available at our following camp locations:

    • Northwest Washington, D.C.
    • Bethesda, MD
    • Oakton, VA
    • Alexandria, VA


    Your Character:

    • An impassioned enterpriser who shares The Headfirst Companies’ core mission and values, and believes in our ability to work together to make a difference in the lives of children and young adults.
    • A motivated self-starter who is autonomous and dependable.
    • A team player who approaches professional hurdles with a strong sense of individual responsibility and a sincere emphasis on team over self.
    • A humble and enthusiastic leader who possesses the passion and polish to serve as an ambassador of The Headfirst Companies.
    • A doer who has an entrepreneurial spirit and a focus on finishing the job every day.
    • An independent thinker who assumes responsibility beyond what is asked, and takes initiative for positive change.
    • A flexible, coachable, and down-to-earth teammate who has the desire and capacity to grow through self-reflection, and by both providing and receiving thoughtful, constructive performance feedback.
    • A consummate professional who has the ability to prioritize and multi-task, managing several projects concurrently, sometimes under pressure, and often with tight deadlines, while maintaining a positive attitude and professional demeanor.
    • A patient problem-solver with a stellar sense of humor.

    The Headfirst Companies are Equal Opportunity Employers

     

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